Product Services Q&A
Today we give you the second of three Q&As with the Cennos team, this time Product Services. If you have a question you don't see here, feel free to contact us!
Tell me about the people Cennos hires in Vietnam? Are they fluent in English?
Every single member of our team in Vietnam are college graduates and all are fluent—reading and writing—in English. We recently surveyed our team and found 30% graduated with an English major, 50% with a business marketing major, and 20% with other majors. Before we even interview, candidates are assessed for English reading and writing comprehension, Microsoft Office skills, and internet search skills to ensure that they can meet the needs of our clients.
What hurdles does the time difference between in the US and Vietnam present? How do you work around the time difference?
The 12 to 15-hour time difference is a reality, but it really isn’t a hurdle at all. We prefer to think of it as a benefit as the end of the day in California is the beginning of the day in Vietnam. We’re able to accumulate files all day here in the States, and then as you go home, work in Vietnam is beginning. By the time you arrive to your desk the following morning, work is complete.
We have products that need data, imaging, and copy services—can Cennos do everything we need?
Yes to all three. Data entry services are our primary focus, and we do everything: product listing, categorization, attributing, imaging, and copy. Our team in Vietnam offers data entry services customized to our clients and our imaging team is able to provide all types of services, including silo’ing, room scenes, resizing, cropping, and background adjustments. Additionally, Cennos has cultivated a US-based copy team of dedicated writers who specialize in writing unique product descriptions with SEO keyword incorporation and romance copy as required by each client.
How does Cennos work to foster a partnership with each client?
Everything we do at Cennos is designed to create a partnership and we view every client as a partner from the very beginning. We learn your requirements—process, training, specifications—and replicate. We set benchmarks and project metrics with clients on a weekly basis to ensure that we’re always improving and always meeting your needs. We adapt with you as your business needs change and grow. Cennos truly takes a partnership view as we know, the better we do for our clients, the better we’ll do with our clients. We view ourselves as an extension of your organization. Our clients reflect that and have remarked that we’re “their team” in Vietnam—viewing Cennos as an extension of their organization.
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