To browse seamlessly, with all the info they need to make an informed purchase decision at their fingertips. From product description and specifications to price and shipping terms, everything should be easy to find and understand. And it needs to look nice – professional, seamless – we keep going back to that word for a reason – and both easy to navigate and trustworthy. So what are some solutions you can implement now? There are a number that will depend on your business and good direct and indirect research is necessary on that front. (Think post-sale surveys, social media engagement, and consultation with your customer service team.) Beyond that, here are a few places you can make immediate improvements to customer experience:
Photo by Samuel Regan-Asante on Unsplash
0 Comments
Leave a Reply. |
Archives
October 2021
Categories
All
|