This week we have the first of a series of three Q&As with the Cennos team. If you have questions that aren’t addressed here, feel free to contact us! Today, we start with Business Services.
We’d like to scale our ecommerce business and really grow. How can Cennos help?
There are 3 major ways we can help you grow—Scalability, Process Control, and Cost Savings. First, scalability: Cennos has the extensive manpower you need to grow. With no need to recruit and staff in-house, you’re able scale up faster and at lower cost. Second, process control: You know your business best and we work hard to learn and replicate your processes. Cennos is devoted to a strong focus on process and quality control to ensure you get the results you need. We excel at replicating client processes quickly. Three, cost savings: Ultimately, outsourcing saves your business money. You leverage our workforce and save money by not having to provide infrastructure, management, and personnel to complete the tasks you require.
What are the primary benefits of outsourcing with Cennos?
The benefits are many, but let me outline a few. Reduced management burden – with Cennos, you get team leaders, project managers, and a client relations liaison – plus all the data entry staff you need. There’s no need to hire all these people yourself and to provide infrastructure and benefits. You increase ramp up and scalability—with Cennos you can easily, seamlessly go from 1 data entry specialist to dozens in a very short amount of time. If you’re creating an in-house team, this kind of scalability just isn’t possible in less than a few weeks. And finally, outsourcing with Cennos is going to reduce cost by eliminating the bulk of the management burden.
Does Cennos offer a single contact point for each client?
Absolutely. This is just one of the ways that we work to create a true partnership relationship. You’ll have a dedicated project manager who’ll be there for initial project requirements, training, weekly update calls, and ongoing training. Your client liaison manager is based in California, so there’s no need to worry about issues with the time difference or language barriers. In addition, our copy team is all US-based, making it easy to loop them into your meetings and trainings should that be beneficial.
We’re particular about how information is presented on our ecommerce site, can Cennos adapt to our needs?
Yes, Cennos is built to be very flexible. You know your business better than anyone. We simply replicate your processes and then create benchmarks and metrics for improvement. We’re always open to feedback—in fact, we consider it a critical piece of the puzzle as it allows us to more precisely meet your needs. We know that in order for us to be successful, each and every client needs to be successful first.
I need data entry services but I’m not selling anything. Can Cennos help me?
At our core, Cennos is a data entry company. We’d need to have more information about what your specific needs are and whether they match up with our expertise, which is largely focused on ecommerce.
How difficult is it to get started with Cennos?
It really isn’t difficult at all and we pride ourselves on making the process as seamless as possible for our clients. We start with an initial training call with your California-based client liaison to learn all the client requirements and processes. We’ll ask you for a sample project around which to base training and collect feedback. The project is executed by our data team and returned to the client for feedback so that we can refine our processes to replicate yours. QA happens at various levels, including with your liaison, to ensure strict adherence to your requirements. Once processes have been fully implemented, Cennos works with you to set goals, metrics, and benchmarks to work toward. We send daily, weekly and monthly reports so there’s plenty of transparency, as well.