Consumers are always on their phones so it is vital for any business to develop marketing strategies that target their audience through their devices. Outside of social media, the main thing many users do on their phone is text. For millennial and Gen Z users, communication via texting is more popular and convenient than talking over the phone.
Many of these users do not have a landline so they are always on their phone, receiving and sending out messages. It is common now for many brands to use text messaging to communicate with consumers whether it is updates, discounts codes, or customer service. It is a very simple and effective way of talking to your customers personally and faster to provide better service for their needs.
However, without proper technique and approach, text-messaging marketing can come off as invasive if it done too frequently. Here are a few tips on how to get started:
Creating a Keyword & Auto Reply
First, reserve a keyword that consumers can text you to sign up for alerts and join your SMS marketing list. When someone texts the designated number, they will receive an instant response template called an auto-reply. This is a customized welcome message for every new registered user. This can contain discount codes to engage sales and other helpful messages to create traffic to drive online sales.
Promote Your Marketing List
Make consumers aware that they can sign up for phone alerts when they visit website. You can create pop-up ads to get people sign up and include messaging when consumers make an order online. Develop unique CTA to drive your consumers back to your website. It is important to grow your list organically so you can create a successful marketing list.
Create a Schedule
Don’t overwhelm your consumers with too many alerts. Create a text blast schedule to send consistent messaging that doesn’t annoy the users and makes them return to the website to see new developments. It is important to spread out your messaging and make sure each one has a different message in order not to sound too repetitive.
If you don’t think your business can handle maintaining a strong SMS marketing list, you should consider outsourcing to a third-party. This is an effective approach for companies that are new to this type of marketing strategy and use the help of established professionals that will know how to reach their audience.