Not that you needed more bad news to round out the myriad chaos surrounding the Covid-19 pandemic, but it could throw a curve into your business. And in a very, very bad way.
For a multitude of possible reasons, mail delivery through the United States Post Office has hit a major snag. Formerly a reliable service with on-time deliveries, the mother of all shipping magnates is bogged down with complications from various factors including sheer volume, employee shortages, and political wrangling.
An internal memo leaked to the press reveals that carriers are instructed to avoid overtime and unnecessary delays by leaving some mail at distribution centers if it may cause them to spend more time on their shift. A baffling development for the hundreds-year-old icon of delivery, this new policy follows a series of high-profile changes and concerns.
We’ll leave the messy controversy over this administration’s newly appointed Postmaster General alone for now, saying only that allegations of attempted election suppression are not helping. But the upshot is that mail delivery is increasingly faulty and late, with packages delivered to wrong addresses, delivered late, or not delivered at all. Bad for ecommerce.
The US Post Office experienced a massive $4.5 billion loss in revenues after its second quarter of this year. The reasons for that are complex and varied. The government-contracted agency is forced to find cost-cutting measures. For obvious reasons, this is an unimaginable ecommerce nightmare. Doing your part as a vendor to market, lure, sell, and package merchandise is hard enough. Now knowing that your good faith attempts to get it sent to buyers may be in vain is more than you should have to accept.
Pres. Trump has suggested the USPS triple or quadruple shipping prices. While some don’t take that seriously, it implies an intent to adjust pricing, at very least. That will impact your bottom line.
Meet Shoploop, Google’s latest toe-dip into creative digital selling. It’s been called everything from a “Tik Tok for shopping,” to a new version of an old idea, to the next hottest thing in the future of online buying. Some even liken it (for better or worse) to telemarketing for ecommerce.
Somewhere in the middle may work. It goes without saying that the younger generation of consumers is already fully on board with video. They’ve cut their teeth on it, be it through large-screen gaming to Instagram feeds. That captive audience is fruitful, but older shoppers are also taking to the medium in large numbers. The upshot is an intriguing way to personalize and expand your marketing.
The Google surge to dominate online buying explores the spiking reliance on video to entertain and inform, turning the tables and using it as an ingenious way to offer detailed visual and audio product information. Shoploop is under the Google “Area 120” umbrella, which explores ways to expand its reach into ecommerce. Unlike close competitors and platforms, its video services come grouped, eliminating the need for multiple apps.
At rollout, its focus is on the obvious sectors such as clothing, cosmetics, and skin care. Expansions are inevitable as the trend catches on.
Big business may not be on the radar screens of small-time ecommerce merchants, but there’s one that should grab your attention if growth and prosperity is a goal. Bolt, a simply-named checkout technology platform formed in 2014, just received a massive cash infusion of $50 million in venture funding.
What does that mean for you? Likely a more efficient, secure, and seamless way to process sales transactions. The recent spike in online sales attributed to the Covid-19 global pandemic has led to shifts in industry trends, and Bolt was solid enough to sway investors.
Bolt is offering a free trial, and if you’re so inclined, this is the time to get in. Their beefed-up resources mean even more attention to serving you as a customer, so you can serve your customers.
The San Francisco-based firm brags of an impressive annual growth rate for ecommerce merchants using its service. Uptime is also admirable, ensuring reliable access. Its checkout speed is estimated to be nearly 50 percent quicker than what competitors offer. And the best news of all? The costs are low. Very low.
True to trending consumer behavior, the company is focusing on mobile transactions, which account for a skyrocketing proportion of online sales these days. Its improved platform reduces the number of fields customers need to complete their purchases, which is a huge selling point that pares down cart abandonments. More important, it helps avoid drop-offs by offering post-checkout registration, instead of forcing buyers in mid-sale to commit to creating an account.
As Bolt is a cloud-based platform, it offers a combined service bundle of checkout, payments, and integrated fraud protection--guaranteed by the company to be zero— in a single product. All major payment providers are compatible. The upshot here is that retailers using Bolt are better equipped to compete with the giant Amazon.
Ecommerce partner opens up no-cost opportunities to rev up your store
Rifling through the Good News file for ecommerce merchants, one entry stands out as a legit reason to be intrigued. The mega e-tailer is offering free access to its product listings service that corresponds with user searches.
This rolled-out feature first appeared in late April 2020. Apparently the company is pleased with its results and has decided to make it semi-permanent—or as permanent as anything in the digital universe may be.
This is a boon for mobile marketers, especially, as it allows them to show off their inventory to customers in a hurry to buy. Website traffic from closed brick-and-mortar vendors who have jumped on board to recapture plunging revenues is promising. For its own purposes, Google reports a figure close to 400 million shoppers worldwide every single day.
As we continue to face unknowns and unfathomables in this era of Covid-19, the need to stay focused on recovery for both patients and businesses becomes critical. The devastating impact on people’s lives and health are indisputable. But the toll on economies, and businesses, is also the basis for crisis management strategies.
If there is a silver lining for ecommerce merchants struggling to survive 2020, it’s a surprising increase in potential customers from a demographic they thought was unreachable: Boomers. Older consumers are understandably less comfortable with conducting financial transactions online, but that has changed rapidly over the last few months as shuttered retail stores and empty shelves have driven them to digital shopping.
Will it last? No one knows. Some industry analysts believe that as storefronts begin to reopen, older shoppers will abandon the idea of buying over the internet. Yet others think there is an opportunity for ecommerce vendors to capture a decent share of this market – if they play their cards right.
It’s interesting to note that nearly 75 percent of online shoppers have shown a willingness to try out new venues during the Covid era. That demonstrates an active desire to explore the benefits of remote purchasing, and it could benefit your business. Among consumers surveyed, 76 percent of those over age 55 say they would try a new brand or venue if they were to be enticed with an online coupon or discount.
Muddling through an unprecedented time of global disruption has been devastating for businesses, and yours may be in the crosshairs. Although closed physical retailers have increased the volume of ecommerce business, it’s still a crapshoot to take full advantage of this shift. It may be time to expand your horizons, and explore alternate selling platforms beyond the big names of Amazon, eBay, and Google.
To be clear, any exposure is good exposure, for the most part. Once you capture a loyal customer from a third-party platform, you hold the cards in your hand.
Almost four months into a global pandemic that has thrown much of the world off its proverbial axis, virtually every facet of our lives is still chaotic, in question, and fraying nerves as we look to an uncertain future. The glass-half-full perspective on how Covid-19 has shifted our focus and tested our grit shows that we are, indeed, resilient. But denying the seismic impact on economies – both micro and macro – comes close to reflecting the horrific loss of life and health seen around the world, is impossible. Our survival depends on a strong economic status.
In the United States and elsewhere, a true trickle-down model has met our dire expectations: millions of small businesses have closed permanently, thousands of larger retailers are struggling to keep up with inventory demands, and individual consumers are faced with having to make purchases on a limited income, or with sufficient funds and a lack of venues operating in the midst of a viral epidemic.
No matter where your business is on the survival scale, there are ways to navigate through an unforeseen crisis that is benevolent to online sellers. Overall, analysts estimate that online sales have increased by 50 percent compared to this point in 2019. You’re already poised to take advantage of a gaggle of virtual shoppers, but the same obstacles facing brick-and-mortar retailers and large ecommerce sellers have probably upended your operations, as well. Here are some ways to adapt.
If you’ve leveraged the power of social media to drive sales to your ecommerce business, you will be excited to hear this news. Facebook’s unrolling of “Facebook Shops” opens up wide doors of opportunity to go beyond just advertising, and straight into conducting commerce on the premier social media site.
If you haven’t bothered to engage with social media to drum up business for your business, now is a good time to start. Trends indicate the shift in retailing toward online sales is a real deal, made more robust in this unplanned and uncertain time of restricted public movement due to a global pandemic. Analysts predict that once the situation evens out and stores reopen, a significant portion of commerce will continue to occur over the internet. Put simply, the barriers that made many hesitate in the days before Covid-19 are all but shattered.
Enter Facebook, always in search of ways to capitalize on any marketing trend. Their advertising revenues—gained from more than 8 million businesses—have been astronomical, and that in turn has led them to jump in with both feet, offering up a first-line sales platform for ecommerce vendors like you.
This new, cost-free feature allows businesses to set up product listings on their Facebook page, Instagram profile, and in stories or in ads. Future plans include direct sales through chat features of WhatsApp, Facebook Messenger, and Instagram Direct. Facebook owns all of these entities.
Every ecommerce vendor has a fantasy of standing out among the competition. And why not? Name recognition gains new customers and retains current customers, if you play your cards right. The way to rise above the crowd comes down to the ability to provide excellent products and service or services. It also comes down to a concept known by entities for a very long time: branding.
Brand Management involves personalizing your business with an aspect of familiarity that makes you recognizable, attractive, approachable. Marketing experts call it a way to translate emotions into behavior on the part of consumers. To get there, you have to do the heavy lifting first.
Consider large companies we all know well. Apple Computer. REI. Microsoft. Nike. IBM. Uber. All of these mega-corporations have packaged customized imaging, slogans, philosophies, and outreach through advertising that requires little attention to know whom it’s coming from.
Branding occurs with a consistent presence through all of your correspondence, advertisements, web page design, and everything connected with your business. When you have it down right, your path is practically obstacle-free. When you don’t, you’re left vying with countless others.